Your Healing Journey Starts Here
From your first call to your safe return home, our international patient team is here to support you every step of the way.
Pre-Arrival Preparations
Your healing journey begins with a few simple steps. We'll be with you at every moment.
Reach Out
Our compassionate care team is here to listen and guide you from the very first step.
Share Medical Records
Helps our specialists understand your condition and prepare the best care plan.
Review Treatment Plan
We'll create a personalized plan and guide you with your visa and documents.
Prepare for Journey
We'll assist you with travel, visa, and accommodation so you can focus on recovery.
Prepare for Travel
Before your journey to Jordan, please ensure you have the following:
- Passports
- Previous medical records and imaging
- Contact details for your referring physician (if applicable)
Visa Requirements
Check the visa requirements for your country. Our team can assist with necessary documentation and provide a formal invitation letter for the visa application.
Travel Arrangements
Plan your travel by booking flights well in advance. Consider any special requirements such as wheelchair assistance or dietary restrictions during the flight.
Insurance and Payment Information
Please inquire about accepted insurance plans for international patients and available payment options if you are self-paying.
Arrival at Our Center
From the moment you arrive, our support team will ensure you feel comfortable and cared for.
Transportation Services
We offer complimentary airport transfers from the airport to our center. Please inform us of your arrival details in advance.
Accommodation Options
We can assist you in finding nearby accommodation that meets your needs, whether it's a hotel or a serviced apartment.
Language Support
We have established a strong support system for communication with families, including language services for non-Arabic speakers.
Additional Services
We assist you with dining and shopping recommendations, in addition to religious and cultural considerations.
During Your Stay
Your comfort is our priority. Our support staff and patient coordinators are here to help throughout your stay.
Patient Support Services & Follow-Up Care
Our dedicated international patient coordinators are available to assist you throughout your stay, ensuring all your needs are met and providing seamless support, including follow-up care, to ensure a smooth transition post-treatment.
We provide comprehensive care coordination, including:
- Appointment scheduling and management
- Communication with healthcare providers
- Assistance with insurance matters
- Follow-up care planning
- Coordination with home physicians
Preparing to Return Home
Before you travel back, our team will provide post-treatment instructions, medication details, and follow-up plans to ensure continuity of care.
Frequently Asked Questions
We've gathered answers to the most common questions from our international patients.
Begin by reaching out to our program coordinator. You can call us at [00962790909090] or email us at [[email protected]] or fill out an inquiry form on our website. We’ll guide you through the process, including submitting medical records and scheduling your first appointment.
Yes, once your treatment plan is confirmed, we provide a medical visa invitation letter to support your visa application process.
We offer language assistance services and multilingual staff to help you throughout your stay. Let us know your preferred language when you contact us.
Our team assists families in preparing for accommodations during their stay, providing information on nearby lodging options, and any necessary arrangements to ensure a comfortable environment while receiving care. Some accommodations are family-friendly and within walking distance of the hospital.
We understand that getting to appointments can be challenging, so we offer shuttle buses and transportation services to help patients and their families reach the center conveniently and safely.
Yes. We offer arrival support, including airport pickup if arranged in advance, and orientation on your first day at the hospital.
Absolutely. We encourage a family-centered approach and allow one parent or guardian to stay with the child at all times.
The length of stay depends on your child’s condition and treatment plan. Some evaluations are short, while others, such as bone marrow transplants, may require several weeks to months.
Before you return home, we provide a full summary of your child’s care and recommendations for follow-up with your home doctor. Our team remains available for remote follow-up as needed.
Our emergency team is available 24/7, and your international coordinator can assist you immediately if there is an urgent situation.
We accept payment through wire transfer, credit card, or approved insurance/sponsorship. A cost estimate will be shared after your case is reviewed.